• FAQs

    • Are your Remote Support sessions secured?

      All Remote Support sessions are fully encrypted using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption.

    • Can you recover data from my crashed hard drive?

      Yes. We have tools needed to recover your data. We will attempt to recover data via a number of methods including several software based recovery programs. Gotham City Technologies does not have a clean-room environment. If a hard drive needs new parts or needs to be taken apart we refer our customers to an offsite labratory. We have a 95% success rate on data recovery.

    • Are your technicians certified?

      Yes. Our technicians are trained and certified in many different areas of Information Technology.

    • How can I contact you?

      You can contact us several ways. Call us toll free at 877-659-7472, Email: Info@gothamcitytechnologies.com or by Live Chat on our web

    • What are your hours of operation?

      We are open 24/7/365. Onsite visits are limited to 9:00AM till 6:00PM Monday through Saturday. All times are Eastern Standard Time. After hour and emergency visits are available, but different rates will apply. Contact us for rate information.

    • How much does your service cost?

      Pricing varies according to the service requested. Contact us today for a quote. https://gothamcitytechnologies.com/contact

    • What types of computers and devices do you work on?

      We work on all laptops, desktops, Macs, tablets, printers, smartphones.

    • Where are you located?

      We have offices in New York City and Queens NY. We physically serve the tri state area, but we serve the world through our Remote Support Services